Effective date: November 2, 2026 · Last updated: November 2, 2026
This page explains how to delete an account in the ZenxPOS app (developer: Slifax) and its related web and desktop software, and what happens to your data. You do not need the app installed to make a request.
Opens an email to info@slifax.com with the details we need.
1. How to request deletion
Delete your business account and all its data (owner or administrator only):
- Send an email to info@slifax.com from the email address registered on the account, with the subject "Account deletion request - ZenxPOS".
- Include your business name and registered mobile number.
- We verify the request with an OTP or a call to the registered mobile number, so that nobody else can delete your account.
- We confirm when the deletion is complete.
Remove a single staff user: your business administrator can set the user to Inactive on the Users screen in the app, which stops all access immediately, or include the user's name in a deletion request as above.
Before requesting deletion, download any reports or invoices you need. Deleted data cannot be recovered.
2. What is deleted and what is kept
| Data | What happens | When |
|---|---|---|
| Account and user profiles (names, mobile numbers, emails, passwords) | Deleted | Within 30 days of verification |
| Business data (products, stock, bills, customers, suppliers, reports) | Deleted | Within 30 days of verification |
| Device, sign-in and audit logs | Deleted or anonymised | Within 30 days of verification |
| Backups containing your data | Overwritten | Within 90 days |
| Our invoices and payment records for your subscription | Kept, as required by GST and accounting laws, then deleted | Up to 8 years |
| Records we must keep for a legal claim, investigation or authority request | Kept only for that purpose | Until the matter is closed |
3. Subscriptions and payments
- Deleting your account ends your subscription. Fees already paid are refunded only as set out in our Refund & Cancellation Policy.
- Uninstalling the app does not delete your account or data; please send a deletion request.
4. More information
See our Privacy Policy for how we handle data and your other rights, including access, correction and export.
Contact & Grievance Officer
Questions, requests or complaints about this policy can be sent to our Grievance Officer. We acknowledge complaints within 48 hours and resolve them within 30 days.
- Grievance Officer
Grievance Officer, ZenxPOS - info@slifax.com
- +91 93470 30889
- www.zenxpos.com
- Slifax, Flat No. 502, 5th Floor, Om Sri Maa Gayatri Plaza, 3-4-493 1 To 4, Street No. 11, Barkatpura Housing Board Colony, Chitrapuri Colony, Barkatpura, Narayanguda, Hyderabad, Telangana 500027