Shipping & Delivery Policy

1. Software activation

• New accounts are set up and login details are shared within 48 hours of the first payment being confirmed, or on the onboarding date agreed with you.
• Renewals take effect as soon as the payment gateway confirms your payment; access is restored automatically.
• Invoices are available in the app immediately and can be emailed to you.
• The Android app is downloaded from Google Play; there is no shipping charge for software.

2. Installation and onboarding

Where your plan includes installation, training or data setup, we agree a schedule with you. It may be done remotely or at your premises within our service areas. We will tell you in advance if a visit is needed.

3. Hardware delivery

• Hardware is delivered only within India, to the business address on your order.
• Orders are dispatched within 3–7 working days after payment confirmation, subject to stock. Delivery time depends on your location and the courier; we share tracking details when available.
• Delivery charges, if any, are shown in your quotation before you pay.
• Check the package on delivery. Report damaged, missing or incorrect items within 48 hours, with photos, so we can arrange a replacement or refund.
• If a delivery is delayed beyond the date we gave you, we will keep you informed. You may cancel an undispatched order for a full refund.

4. Questions

For any delivery or activation questions, contact us using the details below or through our Contact Us page. Refunds for undelivered services or hardware follow our Refund & Cancellation Policy.